Restaurant and Event Coordinator

Settlers Hospitality Group is seeking a dynamic and highly organized Restaurant and Event Coordinator to join our team at The Chestnut Inn. This hybrid role blends event planning and execution with hands-on restaurant supervision at our seasonal likeside resort. The ideal candidate will ensure exceptional guest experiences across both daily restaurant operations and private events, including weddings, corporate functions, and social gatherings hosted on location. 

This position works closely with the Senior Director of Hospitality, serving as a key point of contact for clients while also leading front-of-house operations as needed.

Key Responsibilities

Event Planning & Coordination

• Serve as primary client contact throughout event planning and execution
• Plan, organize, and execute weddings, corporate functions, and social events 
• Manage all event details including guest count, menus, décor, timelines, and special requests 
• Prepare and complete Banquet Event Orders (BEOs) with accuracy and clarity 
• Coordinate with chefs, captains, and service staff to ensure seamless execution 
• Oversee event setup, execution, and breakdown; ensure alignment with client expectations 
• Assist clients with vendor selection (DJ, photographer, rentals, etc.) 
• Upsell services including lodging, floral, and guest experiences 
• Review upcoming events in weekly planning meetings 
• Ensure contracts, billing, and payments are completed accurately and on time 
• Create “above and beyond experiences

Restaurant Operations & Supervision

• Support daily front-of-house restaurant operations and act as Manager on Duty 
• Supervise and lead service staff to maintain high hospitality standards 
• Assist with hiring, training, and coaching team members 
• Maintain service flow, guest satisfaction, and operational efficiency 
• Collaborate on menu offerings, drink specials, and service enhancements 
• Manage reservations, seating, and special guest requests 
• Ensure compliance with food safety, alcohol service, and workplace regulations 
• Perform all management and supervision of restaurant employees including hiring, training, scheduling, payroll support, and labor cost management 
• Monitor inventory, especially bar and beverage programs 
• Ensure strict compliance with New York State labor laws 

Guest Experience & Client Relations

• Deliver a high-touch, personalized experience for both restaurant guests and event clients 
• Create “above and beyond” experiences 
• Build and maintain strong client relationships to encourage repeat business 
• Communicate professionally and effectively across all departments and with diverse clientele 
• Maintain composure and problem-solve efficiently in fast-paced or high-pressure situations 
• Handle guest concerns
• Other duties as assigned

What We’re Looking For

A proactive, detail-oriented professional who thrives in a dual-role environment—someone who can flawlessly execute events while confidently leading a restaurant team. This person brings a “can-do” attitude, strong problem-solving skills, and a passion for delivering exceptional hospitality experiences.

Qualifications

• 1–3 years of experience in event planning, hospitality, or restaurant supervision preferred
• Degree or coursework in Hospitality, Event Management, or related field preferred 
• Strong leadership, organizational, and multitasking skills 
• Excellent verbal and written communication abilities 
• Customer-focused mindset with a professional and personable demeanor 
• Computer proficiency, including experience with reservation and point of sale systems
• Knowledge of food, beverage, and fine dining service standards preferred 
• Ability to work a flexible schedule including nights, weekends, and holidays 
• Physical ability to stand, lift (up to 50 lbs), bend, and move throughout shifts 

Certifications (or willingness to obtain)

• TIPS (Training for Intervention Procedures) Certification 
• ServSafe Certification