Summary
We are seeking an experienced Floral Designer to join our dynamic Floral team. In this role, your primary focus will be delivering exceptional customer service while showcasing your artistic talents in creating beautiful and inspiring flower arrangements. Great customer service and retail experience needed. In shop work includes customer service, answering phones, taking floral orders, flower cleaning and processing, custom floral design, stocking, general cleaning and other projects. Out of shop work may include floral deliveries and set up. Must be able to lift minimum 15 up to 40 pounds.
Key Responsibilities
Provide exceptional customer service and attention to detail
Create floral arrangements based on customer requests and budget
Curate new and modern floral designs
Take orders over the phone and in person; process payments
Handle and process flowers; clean and organize the work area
Receive and organize inventory
Ensure displays are clean, well-maintained and stocked
Maintain cleanliness of the department and equipment
Handle deliveries and setup when needed
Answer telephones with proper etiquette
Keep supplies stocked and ensure accurate pricing and signage
Regular, reliable attendance is required
Qualifications
• Excellent customer service skills and a positive attitude
• Strong communication skills with customers and coworkers
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and accuracy
• Ability to learn product knowledge and follow procedures
• Effective time management, strong work ethic, and integrity
• Demonstrated merchandising skills
• Ability to answer customer questions clearly and service-oriented
• Flexible schedule availability (days, evenings, weekends, and holidays)
• Ability to meet the physical demands of the job
• Floral delivery drivers must have a valid driver’s license and a clean driving record
• Floral designers must have 5+ years of experience
EDUCATION AND EXPERIENCE
High school graduate or GED. Excellent customer service skills. Prior floral shop experience a plus. Floral designers must have 5+ years design experience in a retail floral setting.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations. Ability to effectively present information to and respond to questions from other managers, store managers, vendors & customers.
MATHEMATICAL SKILLS
Strong basic math skills including the ability to add, multiply, divide, subtract and calculate percentages
REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Stand for long periods of time
· Bend, lift, push and pull carts with heavy loads
· Proper use of a box cutter, knives, and other department devices
· Frequently lift and/or move up to 50 pounds
· Frequent bending, stooping, and climbing
· Frequent use of stairs
· Repetitive stretching and lifting required
· Ability to work both indoors and outdoors in varying temperatures
· Ability to safely operate a vehicle
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Exposure to temperature variations and wet conditions
· May walk and work on uneven surfaces
· Requires reaching above and below shoulder height
· May need to use a ladder or stool to reach product or supplies
· Exposure to continuous background noise
· Walking surfaces are sometimes slick
· Any item over 40 pounds requires a team lift