Flower Shop - Floral Attendant

As an integral part of a team, the Floral Attendant is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to being responsible for flower arrangement needs of hotel, patrons and guests.  Assist where necessary to ensure optimum service in creativity and quality standards to guests and restaurant outlets.  Must have knowledge & understanding of plants and Florals, keeping in mind the “simple elegance” of the hotel.  Must be able to create innovative and creative floral concepts.   ESSENTIAL FUNCTIONS Greet and acknowledge all arriving/departing guests. Maintain cleanliness, sanitation, and organization of work areas at all times. Maintain complete knowledge of: Departmental opening and closing procedures. Daily staffing requirements, assignments, and documentations. Anticipate internal/external guests’ needs, respond promptly and acknowledge all guests.  Be flexible to accommodate needs of internal/external guests and handle multiple priorities. Maintain positive internal/external guest relations at all times. Resolve internal/external guest complaints, ensuring internal/external guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Prepare and check amenity forms/requests, review priorities for the day with supervisor. Assign designated keys, radios and beepers to assigned staff.  Maintain accurate record of such and ensure security of keys. Assist in accurate & consistent charge of orders.  Inspect & water public areas flower arrangements and upkeep standards and creativity in styles. As assigned by supervisor, takes daily inventories of flowers in storage to reduce over-ordering. Assist coworkers with their job functions where needed to ensure optimum cleanliness, quality and service standards compliance in flower arrangements for guests, patrons and management. Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs, coordinate to put out of order if needed. Accommodate internal/external guest requests for items or additional supplies expediently and courteously.  Follow up on delivery and return of all such items. Document pertinent information in department log book. Review flower orders and requests for the week. Assist in cost controls inventories, expenses, monitor any waste. Ensures invoices are correct and product, supplies received. Innovate and create new floral concepts, theme festivities needs. Clean up work areas. Perform all other duties as may be required or assigned. SUPERVISORY REQUIREMENTS Reports To:         Head Florist and Floral Sales Designer                                                                                                                Supervises:        None     EDUCATION/EXPERIENCE Minimum of 1 year proven experience in floral arrangement and design and/or certification of formal design such as Sogetsu, Contemporary, European & Bridal design concepts. High school diploma or equivalent vocational training certificate Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. LICENSES/CERTIFICATIONS N/A KNOWLEDGE, SKILLS, & ABILITIES Ability to anticipate guest needs; respond promptly and acknowledge all guests. Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately. Must be highly organized, detail-oriented and have the ability to multi-task. Ability to maintain positive guest relations at all times. Knowledge of proper lifting techniques and working with chemicals. Understanding the compliance in OSHA regulations & safety priorities PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up to 50 lbs. Ability to stand/walk for up to 8 hours throughout work shift. Endure various physical movements throughout the work areas & shifts to include standing, walking, reaching, cutting, squatting, bending, lifting, sitting, reaching hand over hand. Be flexible to work various shifts & days. WORK ENVIRONMENT Indoor, air conditioned environment. Outdoor, non-air conditioned restaurant environment. Exposure to hot, humid weather conditions. Variable noise levels.