Floral Supply/Hardgoods Representative
Potomac Floral Wholesale
Full-time
On-site
Silver Spring, Maryland, United States
Sales & Administration
Become a part of our thriving team! We are a leader in the floral industry, renowned for our high-quality flowers and service.
Join our expanding team as a Floral Supply/Hardgoods Representative.
Overview: In this role, you'll be selling our hardwood floral supplies, assisting walk-in customers, and answering phone calls.
Responsibilities:
- The first point of contact for customer inquiries.
- Actively driving positive customer experience on the supply sales floor.
- Respond to customer requests and provide a comprehensive follow-up to account and order details.
- Alleviate customer traffic during peak times to ensure a smooth checkout transaction.
- Ensure our hard goods meet the highest quality standards by working with warehouse staff to track stock and guarantee that orders are fulfilled smoothly.
- Respond to product inquiries, offer recommendations, and conduct product searches.
- Data input and verification of order information, discounts, and store credit information.
- Offer assistance and provide support to the supply warehouse operation and maintenance of the workspace, as well as adherence to workplace safety at all times.
- Collaborate with warehouse operations, purchasing, and dispatch for the execution of holidays and promotional events.
- Staying informed about the latest trends and opportunities in the floral supply market.
- Two years of experience in sales and retail, especially with hard goods and supplies, ideally within the floral industry.
- Knowledge of wedding and event decor, as well as a broader range of floral applications, is a plus.
- Excel at building customer relationships, have excellent communication skills, and have experience with the Microsoft Office Suite (Excel, Word).
We offer:
- A fun and energetic workplace
- Competitive pay
- Comprehensive health benefits, including a 401K with company match
- A generous employee discount and much more!