Floral Manager

Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

 

Floral Manager Position Purpose

The Floral Manager is responsible for leading all aspects of the Floral Department, including sales growth, merchandising, inventory management, customer service, and associate development. This position ensures exceptional floral presentation, product freshness, and operational standards while creating a welcoming shopping experience. The Floral Manager is accountable for department profitability, quality execution, and maintaining a visually appealing floral destination for customers.

Key Responsibilities Operations & Merchandising

• Direct daily Floral Department operations to ensure product quality, freshness, and presentation standards.
• Design, merchandise, and maintain attractive floral displays, seasonal arrangements, and promotional features.
• Monitor inventory levels and place orders to maintain proper product assortment and availability.
• Ensure proper handling, storage, watering, rotation, and care of fresh flowers and floral products.
• Execute company merchandising programs, holiday events, and seasonal sales initiatives.
• Maintain accurate pricing, signage, and promotional displays.

Customer Service

• Deliver exceptional customer service and create memorable shopping experiences.
• Assist customers with floral selections, custom arrangements, special orders, and event needs.
• Provide product knowledge and recommendations for holidays, celebrations, and special occasions.
• Resolve customer concerns promptly and professionally.
• Promote floral services and department offerings to increase customer engagement.

Leadership & Team Development

• Recruit, train, coach, and develop Floral Department associates.
• Create schedules that support customer demand and business needs.
• Provide ongoing performance coaching and recognition.
• Foster a positive, customer-focused, and team-oriented work environment.
• Ensure associates maintain high standards of quality, presentation, and service.

Financial Performance

• Monitor sales, gross profit, shrink, labor, and other department performance metrics.
• Develop action plans to achieve budgeted sales and profitability goals.
• Manage inventory investment and reduce waste through effective ordering and product rotation.
• Identify opportunities to increase sales through merchandising, promotions, and special events.

Safety & Compliance

• Ensure compliance with company policies, food safety guidelines where applicable, and operational procedures.
• Maintain department cleanliness, organization, and sanitation standards.
• Ensure safe handling and use of floral tools, display equipment, and department supplies.
• Conduct routine inspections to maintain a safe environment for customers and associates.

Community Engagement & Special Events

• Coordinate floral programs for holidays, community events, weddings, and special occasions.
• Build customer relationships through special orders and customized arrangements.
• Support store and community events with floral presentations and displays.
• Promote floral sales opportunities during key seasonal business periods.

Qualifications

• High school diploma or equivalent required.
• Previous floral, retail, merchandising, or department management experience preferred.
• Experience creating floral arrangements and displays preferred.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Leadership experience preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Frequent bending, reaching, stooping, kneeling, and twisting.
• Ability to work in refrigerated and wet environments as needed.
• Ability to safely use floral tools and department equipment.

Knowledge, Skills, & Abilities

• Floral design and arrangement techniques.
• Product care, rotation, and freshness management.
• Merchandising and promotional execution.
• Inventory control and ordering processes.
• Customer service and sales development.
• Team leadership and associate development.
• Labor management and scheduling.
• Attention to detail and creativity.

Success Measures

• Achievement of sales and gross profit goals.
• Floral quality, freshness, and presentation standards.
• Shrink and inventory control performance.
• Customer satisfaction and floral service results.
• Department cleanliness and merchandising execution.
• Associate engagement, development, and retention.
• Successful execution of seasonal and promotional floral programs.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

 

Our Values – Click below to view video:   ACI Values