Floral Manager
Albertsons
Full-time
On-site
Euless, Texas, United States
Sales & Administration
Description
DUTIES AND RESPONSIBILITIES Customer Service & Sales
- Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service.
- Assist customers by making product suggestions.
- Engage in suggestive selling and other sales techniques (phone, intercom, one-on-one).
- Answer and respond to incoming calls; resolve customer complaints and report to Store Director as needed.
- Take special orders from customers by telephone or in person.
- Order balloons, helium tanks, plants, flowers, related merchandise, accessories, and supplies.
- Ensure product freshness and selection.
- Monitor and respond to special occasion merchandising requirements, sales trends, seasonal promotions, and customer feedback.
- Plan daily operations and monitor production processes for profitability.
- Upgrade plants, make bows, inflate balloons, and prepare bouquets.
- Prepare floral designs to company standards.
- Follow and maintain department standards for floral upgrades, balloon upgrades, and candy arrangements.
- Assist designers and sales employees in completing tasks.
- Monitor employee productivity and evaluate overall performance.
- Possess specific knowledge of duties performed by all department employees.
- Understand opening and closing department procedures.
- Schedule, supervise, train, and assign duties to department employees.
- Train employees on store policies, sales, and record-keeping procedures.
- Initiate personnel actions such as interviews, transfers, promotions, and disciplinary actions.
- Prepare sales and inventory reports; conduct physical inventory every 4 weeks.
- Ensure proper code dating for all products within the department.
- Implement correct product preparation techniques.
- Control shrink and costs.
- Comply with all workplace safety rules and regulations.
- Ensure proper pricing and signage.
- Maintain safety, cleanliness, and sanitation of work area, cooler, equipment, and display areas.
- Ensure code date compliance as required.
- Implement emergency procedures when necessary.
- Operate related equipment: pallet jack, hand truck, scissors, knives, safety cutters, stem cutters, chopper, wire, hot glue guns, spray paint, heat sealing machines, and helium tanks.
- Perform receiving duties: break down loads, verify orders using invoices, inspect quality, report shortages, stock and rotate products.
- Adhere to product temperature and storage guidelines; follow proper packaging techniques.
- Properly condition and handle all indoor/outdoor plants, shrubs, and flowers.
- Follow proper processing procedures for all cut flowers.
- Process administrative paperwork and maintain accurate department records.
- Perform all job duties safely, accurately, and with honesty and integrity.
- Other necessary and required duties.