Floral Manager
Albertsons
2 days ago
Full-time
On-site
Duncanville, Texas, United States
Sales & Administration
Description
DUTIES AND RESPONSIBILITIES Customer Service & Sales
- Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.
- Assist customers by making product suggestions and engaging in suggestive selling via telephone, in‑store intercom, and direct interaction.
- Answer and respond to incoming calls; resolve customer complaints and escalate to Store Director as needed.
- Take special orders from customers in person or by phone.
- Order balloons, helium tanks, plants, flowers, related merchandise, accessories, and supplies.
- Ensure freshness, quality, and variety of floral products.
- Monitor special‑occasion merchandising needs, seasonal promotions, sales trends, and customer feedback.
- Plan daily operations and monitor production processes according to company procedures to ensure profitability.
- Prepare floral designs to company standards.
- Create bows, inflate balloons, prepare bouquets, and upgrade plants and arrangements.
- Follow and maintain all department standards such as floral upgrades, balloon upgrades, and candy arrangements.
- Understand and follow department opening and closing procedures.
- Ensure correct pricing and signage for all merchandise.
- Assist floral designers and sales team members in completing daily tasks.
- Monitor employee productivity and evaluate overall performance.
- Maintain specific knowledge of duties performed by all department employees.
- Schedule, supervise, train, and assign duties to department employees.
- Train employees in store policies, sales procedures, and record‑keeping requirements.
- Identify and develop high‑potential employees for advancement.
- Initiate personnel actions including interviewing, transfers, promotions, and disciplinary actions.
- Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
- Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating product.
- Adhere to temperature, storage, and packaging guidelines for all floral products.
- Properly condition and handle indoor/outdoor plants, shrubs, flowers, and cut floral materials.
- Prepare sales and inventory reports; complete physical inventory every 4 weeks.
- Control shrink and cost through correct receiving, rotation, and production procedures.
- Maintain accurate department records and process administrative paperwork.
- Implement correct product preparation techniques.
- Operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, stem cutters, choppers, wire tools, hot glue guns, spray paint, heat‑sealing machines, and helium tanks.
- Operate computer software and electronic ordering devices to order product.
- Ensure compliance with all workplace safety rules and regulations.
- Maintain safety, cleanliness, and sanitation of the work area, cooler, equipment, and display areas.
- Enforce code‑dating requirements for all products.
- Implement emergency procedures during equipment or software malfunctions.
- Ensure all employees comply with company grooming standards and dress code.
- Perform all duties safely, accurately, and with honesty and integrity.
- Attend and participate in sales meetings; communicate sales goals, performance metrics, and opportunities to employees.
- Perform other necessary and required duties as assigned.