Floral Manager
Albertsons
2 days ago
Full-time
On-site
Dallas, Texas, United States
Sales & Administration
Description
KEY ACCOUNTABILITIES Customer Service & Department Leadership
- Maintain an enthusiastic, customer‑first environment with fast, friendly service.
- Resolve customer questions, service issues, and special requests professionally.
- Ensure associates demonstrate strong product knowledge, service etiquette, and suggestive selling techniques.
- Provide clear daily direction to department staff and ensure tasks are completed to standard.
- Execute division merchandising plans, schematics, planograms, promotional sets, and seasonal resets.
- Ensure full, fresh, appealing displays for service case, grab‑and‑go, and hot case programs.
- Maintain proper rotation, accurate labeling, and visually appealing presentation throughout the department.
- Oversee preparation, slicing, cooking, packaging, and merchandising of deli items following company recipes and guidelines.
- Order product accurately to maintain in‑stock conditions while controlling shrink and waste.
- Maintain accurate inventory counts, oversee cycle counts, and participate in physical inventory processes.
- Ensure proper receiving, dating, storage, and temperature control for all perishable items.
- Monitor and track markdowns, production logs, waste logs, and daily sales reports.
- Ensure strict compliance with food safety policies, sanitation standards, temperature logs, and regulatory requirements.
- Conduct regular inspections of equipment, slicers, cooking stations, and prep areas.
- Maintain safe and clean work areas in accordance with health department and company standards.
- Enforce proper handwashing, glove use, allergen protocols, cleaning schedules (SSOP), and product holding times.
- Ensure compliance with labeling, ingredients list, shelf life, and code‑date requirements.
- Build and manage weekly labor schedules consistent with business needs and labor targets.
- Train, coach, and direct deli associates in daily production, service, and safety tasks.
- Complete required reports, including production charts, ordering logs, temperature logs, and incident reports.
- Manage labor, supplies, and expense budgets for the department.
- Assist with interviewing, hiring, onboarding, and training of associates.
- Provide ongoing coaching, corrective action, and performance feedback.
- Promote cross‑training and skill development to ensure schedule flexibility and operational coverage.
- Support a positive team environment built on communication, accountability, and mutual respect.
- Full responsibility for Deli Department sales, labor, shrink, operations, and merchandising.
- Leadership of 5–15 associates depending on store volume.
- Ensures department readiness for audits, inspections, and leadership visits.
- High school diploma or equivalent required.
- 1–3 years deli or food‑service experience preferred.
- Supervisory or lead experience strongly preferred.
- Strong communication and leadership skills.
- Ability to manage production, merchandising, and food handling processes.
- Strong understanding of food safety, sanitation, and equipment operation.
- Ability to analyze sales, shrink, and labor data to make operational decisions.
- Proficient in store systems, ordering platforms, and basic computer applications.
- Frequent standing, walking, bending, lifting up to 50 lbs.
- Ability to work in hot and cold temperature zones (coolers, ovens, prep areas).
- Ability to use slicers, ovens, knives, scales, and cleaning tools safely.
- Ability to work variable schedules including early mornings, evenings, weekends, and holidays.
- Reliable attendance and schedule flexibility required.
- Must follow company policies, safety standards, food safety procedures, and the Code of Business Conduct.