Floral Designer

 POSITION: Floral Designer

REPORTS TO: Floral Manager/Store Manager

LOCATION: All Locations

PURPOSE STATEMENT:

1. Greets each customer and provides courteous service.
2. Strives daily to exceed my customers' expectations by providing a positive first impression, determining actual needs, delivering real solutions, adding value where possible, and leaving the customer with a lasting positive impression, by providing superior customer service.
3. Provides services to customers by always determining their needs, and continually increasing my own knowledge.

KEY RESPONSIBILITIES

1. 1. Greets each customer in an ongoing effort to elevate overall customer satisfaction level and deliver superior customer
2. Orders product on a day to day basis.
3. Responds to customer questions/requests and explain store policies in a courteous manner.
4. Design floral arrangement s, select, sell, and wrap/package of products per customers demand.
5. Write down customer's special orders/requests, take and call in orders by phone, communicate availability and expected time frame to customer.
6. Rotate product throughout sales floor, in cases, and freezer according to code dates to ensure optimum freshness and control shrinkage, replenish supplies on sales floor and in display cases.
7. Prepare/organize the cooler/preparation area for receipt of merchandise, unload trucks, verity the merchandise against the invoice, inspect the delivery for shortages/damages and quality, sort cases for stocking or product preparation and code date the product.
8. Clean department floors, cases, tables, cooler, production equipment, floral preparation area, and shelves. Safely use cleaning equipment and chemicals.
9. Adheres to all company policies and procedures.
10. Other duties as assigned by Floral Manager/Store Manager.

JOB REQUIREMENTS

1. Basic mathematical ability (add, subtract, multiply, divide) and ability to count.
2. Good interpersonal communication skills.
3. Must be 18 years or older to operate the pallet jack, fork lift and baler.

EXPERIENCE REQUIREMENTS

No previous work experience required.

PHYSICAL REQUIREMENTS