Asst. Dept. Manager - Floral

The Floral Assistant Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She supports the Department Manager regarding all department duties such as ordering, merchandising, maintaining department conditions and training department clerks. He/She is responsible for assisting the Department Manager in leading the efficient, effective, safe, legal and profitable operations of the department.  

Key Responsibilities: 

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest 

• Assist with interviewing, training, scheduling, performance and productivity of all department team members 

• Assist with communication of information distribution to entire department 

• Responsible for maintaining positive atmosphere, spirit and morale within the department 

• Demonstrate effective leadership skills by managing time and delegation 

• Support and execute division concepts and programs  

• Contribute in executing and meeting financial goals 

• Ensure quality and consistent product availability and solutions to our guests 

• Assist with safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets 

• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same 

• Ensure department systems and processes are utilized consistently and correctly 

• Collaborate with Department Manager for meetings with the department leadership team to effectively plan production and promotion goals 

• Assist with the coaching and development of team members as necessary in accordance with policies and procedures with support from Department Manager and Talent Management 

• Assist with coordinating the books and manuals to ensure they are kept updated 

• Assist with coordinating inventory process and reporting 

• Must be able to take care of all department issues in the event of the absence of the Department Manager, which would include ordering, delegating, multitasking, forecasting, prioritizing and merchandising 

• Assist and lead designers and sales clerks in completing their tasks 

• Demonstrate good conflict management skills 

• Perform other duties as requested or required by upper management 

Key Requirements: 

• Must be 18 years of age or older 

• High School Diploma or equivalent 

• The Floral Assistant Manager is required to work the scheduled work shift as needed to meet the needs of the store guests and team members.   

• Ability to work and communicate with all levels of management and subordinates in a professional manner 

• Ability to self-motivate, problem-solve and work with minimal supervision 

• Working knowledge of plants and flowers 

• Able to work in varied temperatures 

• Independent mobility within the department - standing and walking for 8-10 hours, squatting and climbing. 

• Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking   

• Ability to lift and carry items weighing up to 30 lbs. and push and pull up to 100 lbs. 

• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email). 

• Ability to work at fast-paced, but efficient and controlled manner 

• Must be flexible to work various hours/shifts, including weekends and holidays 

• Must be able to transfer to another store within the area 

• Ability to function as a team member and get along with others 

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.